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fastcoursier

Refunds and cancellation

What happens if the service does not work on your device or if you change your mind.

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Before ordering

To avoid disappointment, check your device’s compatibility in the device list and ask your questions before paying. We can help you check your setup.

Requesting a refund

You have 45 days after your login details are sent to ask for a refund of your subscription. Once the request is approved, the refund is paid within 48 hours.

Steps

  1. Write to us via the contact page or by email at contact@fastcoursier.ma, stating the plan you ordered and the payment date.
  2. Give the reason for your request. If it is a technical problem, support first offers a solution; you remain free to keep your request.
  3. Approval is confirmed in writing, then the refund is paid within 48 hours.

Cancelling during a subscription

As the subscription does not renew automatically, there is nothing to cancel: access ends when the chosen period ends. For 45 days after your login details are sent, you can ask for a refund (see above). After that, stopping voluntarily before the end does not, unless agreed in writing, give rise to a pro-rata refund.