IPTV help centre and FAQ

In Morocco, fastcoursier’s 12-month plans cost: Lite (270 DH), Standard (350 DH), Premium (400 DH) and VIP (500 DH). They differ in number of channels, picture quality and included content. The amount is paid once and confirmed before payment.

On fastcoursier.ma, choose your region and plan, then click Order: the live chat opens with the plan filled in. We confirm the amount, then you pay by bank transfer (in Morocco, from any Moroccan bank, including CIH Bank and Attijariwafa bank) or via Cash Plus; in Europe, by bank transfer or PayPal. You receive your login details after payment. Never send a bank code or password by message.

The fastcoursier team sends your Xtream Codes and M3U login details once payment is confirmed. You are told the timing in the chat when you order; message us if nothing has arrived.

No, no fastcoursier subscription renews automatically. Each plan covers 12 months and nothing is charged automatically. You can renew at any time by messaging us in the chat.

The number of fastcoursier channels depends on the plan: from 8,000 to 35,000 in Morocco, and from 25,000 to 45,000 in Europe, with international channels, films and series. A programme’s availability can change: if a channel matters to you, ask us before paying.

Yes, fastcoursier also offers 12-month plans in euros for Europe: Standard (45 €), Premium (50 €) and VIP (60 €). The site content is the same; only prices and plans change. Select “Europe (€)” above the plans.

A fastcoursier subscription is valid on one device at a time. You can switch device (TV, phone, box) as long as you sign out of the previous one first. To watch on two screens at the same time, you need two subscriptions.

Because the fastcoursier price covers a complete service for 12 months, not just access to channels: a free player-app activation (normally a separate purchase), support 7 days a week in the chat before and after you buy, personal login details limited to 1 device at a time, with no shared or resold accounts overloading the service, and local payment made only after the amount is confirmed in writing. Spread over the year, the recommended plan works out at about 33 DH a month in Morocco and 4.17 € a month in Europe. Faced with a much cheaper offer, check that it states these same points before paying.

Yes, you have 45 days after your login details are sent to ask for a refund of your fastcoursier subscription, in the chat or by email at contact@fastcoursier.ma. Once the request is approved, the refund is paid within 48 hours.

At fastcoursier, you choose a 12-month plan, place your order, then receive login details (Xtream Codes and M3U) to enter in a player app installed on your device. Playback goes through your internet connection: no satellite dish or special decoder is needed.

The fastcoursier service plays through a compatible app on most recent Smart TVs, Android TV devices and Android boxes, Amazon Fire TV, iPhone, iPad, Apple TV and computers. A step-by-step guide is available for each device family.

Yes, a fastcoursier subscription works on phones too. On iPhone, install an IPTV player from the App Store; on an Android phone, from Google Play. You enter the same login details as on your TV. A subscription works on one device at a time: sign out of the TV before watching on your phone.

Not necessarily. A recent Smart TV is often enough. An Android box or a Fire TV stick becomes useful if your TV is old, if its app store has no suitable player, or if you want faster navigation. In the chat, the fastcoursier team tells you whether your TV is enough, before you order.

Any player that supports Xtream Codes or M3U works, including IPTV Smarters Pro. In Morocco, fastcoursier includes free Ibo Player or Bob Player activation with every plan; in Europe, Ibo Player activation is free for 1 year with Premium and VIP.

It is the common name for the login details that let the app connect to the service: an M3U playlist address, or a username, password and server address (Xtream Codes). They are personal and must not be shared. At fastcoursier, they are sent to you after payment.

The speed you need depends on picture quality and how many screens are used at the same time. A stable connection matters as much as raw speed: a wired link or Wi-Fi close to the router usually gives better results. The fastcoursier speed calculator helps you estimate what you need.

Start by restarting the app and your router, then check the actual speed on the device concerned. The fastcoursier troubleshooting guide lists the checks to do in order before contacting support in the chat.

A VPN adds a detour that can slow down or interrupt playback, and some services refuse connections coming through a VPN. Abroad, the network you use (hotel, mobile data) is often the cause. Turn the VPN off first to test, then contact fastcoursier support in the chat.